Habits of minds
(a) Listening with empathy and understanding
(b) Once, when my friend had family problems and she wanted to tell me her problems but I was stressed out myself as I was busy with other things and did not want to hear her problems. So, she was angry with me and did not want to be my friend.
(c) I would try to make time to hear her problems and maybe suggest ways to help her or ask her to go to the school counsellor .